As an IBM business partner in Australia, Internetrix are proud to offer our clients the premium IBM product Tealeaf CX Customer Experience Management.
IBM® Tealeaf® CX is a leading IBM ExperienceOne customer experience management and customer behaviour analysis solution, providing businesses with vision, diagnostic exposure to data and the ability to meet online conversion key performance indicators through sales objectives.
Tealeaf® is a robust datastore of online information that captures and manages each and every visitor interaction on your website or online platform. TeaLeaf is the solution to all visibility challenges and is a breakthrough solution giving businesses more access and control over their business, their customer engagement and customer experiences.
Internetrix offer the following IBM Tealeaf solutions as part of our online performances:
cxImpact gives businesses the power to detect and identify hidden problems impacting your business, causing customer challenges. cxImpact provides you with the insight and visibility to deal with problems head on.
cxView provides an early warning system into critical customer experience metrics, KPIs, struggle scores and significant change.
cxOverstat improves website page flows using data visualisation analytics including heat maps, attention maps, form and link analytics to improve overall campaign performance and content strategy placement.
cxReveal is the intuitive IBM TeaLeaf replay function that gives teams access to both live and historical customer activities.
cxVerify provides analytics teams with the power to manage customer interaction for better insight into activities to deal with customer dispute resolution and compliance issues more effectively. cxVerify also provides businesses with record preservation to protect them against fraudulent online activities and gain better customer record access in the case of fraud investigations.
cxConnect integrates analytics, business intelligence and website optimisation solutions to achieve the ultimate cross channel customer behavior analytics insight.
Are you looking for more information, better insight and more power of your customers online activities - turning data into qualified leads?
Speak to the Internetrix Online Performance team to see if the IBM® Tealeaf® Customer Experience management analytics suite is the tool suited to your business needs.